Depending on the size and nature of your business, you may need an IT Director. Usually when a business has 80 employees or more, they need someone to oversee their IT needs. As questions about IT develop and make their way to the boardroom, an expert will be needed to address them and explain the long-term influence of IT on the company. We can participate in these discussions, but at some point, you will want an IT director who invests solely in your company, products, services, and infrastructure. IT directors must be focused on planning for the future. You need someone who creates technology plans that complement your company's objectives.
In most cases, successfully focusing on these responsibilities doesn't leave enough time to manage all the IT support. This is where Z Networks steps in.
IT Directors we work with usually use the following services:
Augmenting your environment with the wide array of services that Z Network provides, improves your company's IT delivery and end-user satisfaction.
Our Co-Managed Solution is tailored for companies that need expert level support. Z Networks helpdesk operates 6am to 10 pm PST. Monitoring and threat detection is done 24/7.
We offer the following services: front line helpdesk, escalation helpdesk, server management, project management, planning, migration services, security, and compliance planning/reporting.
With Z Networks Co-Managed Solution, you are able to manage your services; you can turn on any service you need and turn it off when it is no longer needed. Your internal team will be able to access our complete web-based dashboard for project planning, project writing, project management, managing and creating tickets, ticket escalation, scheduling, remote access, and reporting.
We believe in being on the same page as our clients. By using the Z Networks Dashboard, your internal team can see and use the same information viewed by our expert staff. Additionally, if you have other vendors, you can add them to the dashboard and managed them the very same way.
The combination Z Networks Co-Managed Solution and the Z Networks Dashboard is a complete enterprise solution for enhancing your IT environment and user satisfaction.
You may want all ERP support to be in-house?
And want Z Networks to handle everything else?
You can determine when Z Networks will respond to specific tickets. For example, you may want Z Networks to only handle frontline issues from 8am to 5pm and frontline and escalated issues after 5pm.
Or, you may choose to have Z Networks only handle issues during off hours while your staff takes care of everything else during business hours.
Z Networks has several options and a proven track record with Co-Managed support environments. Give us a call, tell us about your environment, and we'll start talking about solutions.
How to get started?
Call 1-800-525-6504 to speak with a sales associate.
Or if email is the preferred method, Use the contact form below.
Within a short phone call or a few back and forth emails, you will know if we are a good fit for your needs.